Deposit Policy.

Deposit Policy for Smithies Karaoke and DJ Hire
Effective Date: 24/07/2025
Part of the Smithies Enterprises Group

To ensure fairness and security for both our clients and our team, the following deposit policy applies to all DJ service bookings with Smithies Karaoke and DJ Hire.

1. Booking Deposit

A non-refundable deposit of $100 is required to secure your DJ booking. This amount will be deducted from the total cost of your service.

2. Payment Methods

Deposits can be made via:

• Bank Transfer

Payment details will be provided upon booking confirmation.

3. Booking Confirmation

Your booking is only considered confirmed once the deposit has been received. If the deposit is not received within 3 business days of your initial request, the date may be made available to other clients.

4. Cancellation Policy

All deposits are non-refundable, regardless of the reason for cancellation.

• More than 14 days’ notice: Your deposit may be transferred to a new date within 12 months (subject to availability).

• Less than 14 days’ notice: Deposit is forfeited.

5. Rescheduling

Clients may reschedule once free of charge with at least 14 days' notice. Additional reschedules or short-notice changes may incur a fee and are subject to availability.

6. Final Payment

The remaining balance is due 7 days before the event date, unless other arrangements have been agreed upon in writing. Failure to pay may result in the cancellation of your booking without refund.

For any questions or special requests, please contact us directly at 07 4130 1826 or email admin@smithieskaraokeanddjhire.com.

Thank you for choosing Smithies Karaoke and DJ Hire – your trusted entertainment provider in Bundaberg and surrounds.