Covid-19 Cancellation Policy for Smithies Karaoke and DJ Hire

Effective Date: 24/03/2025

At Smithies Karaoke and DJ Hire, we understand the uncertainty and challenges posed by the COVID-19 pandemic, and the importance of flexibility in these times. Our top priority is the safety and well-being of our clients, their guests, and our team members. To ensure peace of mind and to accommodate the unpredictable nature of the situation, we have developed a COVID-19 Cancellation Policy that addresses your needs while maintaining flexibility.

1. Flexible Rescheduling Options
If you need to reschedule your event due to COVID-19 concerns, we will work with you to find an alternative date without any additional charges. We understand that the situation is constantly evolving, and we are committed to offering flexibility so you can adjust your plans as needed.

2. Cancellation Due to Illness or Exposure

If you or a guest at your event tests positive for COVID-19 or is showing symptoms, we will allow you to cancel or reschedule without incurring cancellation fees. Please notify us at least 48 hours before the event to allow us to adjust our schedule and offer a different date or provide a refund.

3. Refunds

If you are unable to reschedule your event due to COVID-19 related reasons (e.g., government restrictions, personal illness, or venue closure), we will offer a full refund of your deposit or any payments made. Refunds will be processed within 30 days and credited onto your account with us

4. Force Majeure Clause

In the event of a government-imposed lockdown or event restrictions that prevent us from providing DJ services on your scheduled date, you will have the option to either reschedule your event for a future date or receive a full refund. This also applies if we are unable to perform due to illness or quarantine requirements affecting our team members.

5. Health & Safety Measures

We have put in place enhanced health and safety protocols to protect both our clients and staff. This includes sanitizing equipment before and after each event, wearing masks (where required), and maintaining social distancing whenever possible. We encourage all clients to inform us if they have specific health and safety requirements, and we will do our best to accommodate them.

6. Communication is Key

If you are concerned about COVID-19 impacts on your event, please reach out to us as soon as possible. We are here to help with any rescheduling, cancellation, or other questions you may have related to COVID-19, and we will respond promptly to ensure you have a smooth and stress-free experience.

Why This Policy is Important:

1. Customer Health and Safety: The priority of this policy is to protect both clients and staff. If someone is feeling unwell or exposed to COVID-19, the ability to reschedule without penalties ensures that no one feels pressured to go ahead with an event that could endanger health.

2. Flexibility for Unpredictable Situations: COVID-19 continues to cause unexpected changes, including government-imposed lockdowns, travel restrictions, and last-minute illness. This policy provides flexibility for clients, knowing they can adjust their plans without losing their investment in DJ services.

3. Building Trust and Customer Loyalty: Offering a transparent, customer-first cancellation policy builds trust. Clients will appreciate the understanding and flexibility in these unpredictable times, creating long-term relationships and positive word-of-mouth referrals for your DJ services.

4. Supporting the Business: While the policy provides flexibility for the customer, it also helps the business maintain sustainability during these uncertain times. Offering rescheduling options or refunds when necessary shows that you are taking responsibility, but also that you value long-term customer relationships over short-term profits.

5. Alignment with Industry Best Practices: Many businesses are adopting flexible policies as part of an industry-wide effort to show empathy and responsibility during the pandemic. This policy helps your DJ services stay competitive and align with the current expectations of the industry.

6. Peace of Mind for Clients: Having a clear and flexible cancellation policy gives clients peace of mind, knowing they are covered should any unexpected events related to COVID-19 affect their plans. This can alleviate stress during the planning process and lead to a more positive experience overall.

Changes to This Privacy Policy

We may update our Covid-19 Cancellation Policy from time to time. We will notify you of any changes by posting the new Covid-19 Cancellation Policy on this page.

Contact Us

If you have any questions about this Covid-19 Cancellation Policy, please contact us at: admin@smithieskaraokeanddjhire.com or 07 4130 1826